d8a .tech

Terms & Conditions

Last updated on 21 Aug 2025

Welcome to d8a! We’re excited to have you as a user of our Software-as-a-Service (SaaS) platform. Before you get started, please take a moment to read through our Terms and Conditions outlined below.

By using our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please refrain from using d8a.

1. Account Creation and Usage

  1. You must be at least 18 years old to use d8a and create an account.
  2. You are responsible for maintaining the confidentiality of your account credentials (username and password) and ensuring their proper use. Any activity on your account is your responsibility.
  3. You agree not to use d8a for any illegal or unauthorized purposes and to comply with all applicable laws and regulations.

2. Service Usage

  1. d8a provides a web-based SaaS platform for compliant clickstream analytics, offering HIPAA and GDPR compliant web analytics with data sovereignty controls, serving as a drop-in replacement for Google Analytics 4 with direct data warehouse integration.
  2. You understand that your use of d8a may be subject to limitations, such as storage space, number of events or users, or other usage constraints.
  3. You agree not to interfere with the proper functioning of d8a or attempt to gain unauthorized access to any part of our platform.
  4. We reserve the right to modify, suspend, or discontinue any part of d8a with reasonable prior notice, except in cases of emergency or security concerns.

3. Data and Privacy

  1. We respect your privacy and handle your personal data in accordance with our Privacy Policy and Data Processing Addendum outlined below.
  2. By using d8a, you grant us the right to collect and process data related to your usage of the platform for service provision and improvement.
  3. We may use aggregated and anonymized data for statistical and analytical purposes.

4. Intellectual Property and Branding

  1. All content and materials provided on d8a, including but not limited to software, text, graphics, logos, images, and trademarks, are the property of d8a or its licensors.
  2. You may not copy, modify, distribute, or reproduce any part of d8a without our explicit written consent.
  3. You grant d8a a non-exclusive, royalty-free license to use your company name, logo, and branding in our marketing materials, case studies, client lists, and other promotional content. You may request removal of your branding from our materials by contacting us at legal@d8a.tech.

5. Payment and Subscription

  1. d8a may require payment for certain services or features. By subscribing to our paid services, you agree to pay the fees associated with your chosen plan.
  2. Subscription fees are charged in advance and are non-refundable, subject to our Refund Policy outlined below.
  3. We reserve the right to modify our subscription fees, but any changes will be communicated to you at least 30 days in advance.

Refund Policy

  1. 30-Day Money-Back Guarantee: New subscribers may request a full refund within 30 days of their initial subscription if they are not satisfied with the service.
  2. Pro-rated Refunds: If we discontinue the service or significantly reduce functionality, we will provide pro-rated refunds for the unused portion of your subscription.
  3. No Refunds for: Violations of these terms, requests made after 30 days of initial subscription, or additional services/add-ons purchased separately.
  4. Refund requests must be submitted to billing@d8a.tech with your account details and reason for the request.

6. Disclaimer of Warranties

  1. d8a is provided “as is” without any warranties or guarantees, whether express or implied.
  2. We do not warrant that d8a will be error-free, secure, or uninterrupted, though we strive to maintain 99.9% uptime.

7. Limitation of Liability

  1. In no event shall d8a or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our platform, except as required by applicable law.
  2. Our total liability shall not exceed the amount paid by you for the service in the 12 months preceding the claim.

8. Termination

  1. You may terminate your account at any time through your account settings or by contacting support@d8a.tech.
  2. d8a reserves the right to terminate or suspend your account for any violation of these Terms and Conditions with reasonable notice.
  3. Upon termination, your access to the service will cease, and your data will be handled according to our Data Processing Addendum below.

9. Governing Law

  1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.
  2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Delaware.

10. Data Processing Addendum

  1. Account Data Deletion: Upon account cancellation or termination, we will delete all account configuration and user-generated content within 30 days.
  2. Personal Information Retention: Personal information related to account management (email addresses, billing information, support communications) may be retained for up to 12 months post-cancellation for business purposes and legal compliance.
  3. Legal Retention Requirements: Certain data may be retained longer than 12 months where required by law, including tax records, audit trails, and legal compliance documentation.
  4. CRM and Supporting Systems: Our customer relationship management and supporting systems will automatically delete inactive customer data after 12 months of account inactivity.
  5. Data Deletion Requests: You may request immediate deletion of personal information by contacting privacy@d8a.tech, subject to legal retention requirements.

By using d8a, you acknowledge that you have read and understood these Terms and Conditions, and you agree to be bound by them. If you have any questions or concerns, please contact us at legal@d8a.tech.